Terms of Service

1. Scope and Agreement Structure

These Terms apply to your use of WeftlineAI services unless superseded by a written master services agreement, order form, statement of work, or other executed contract between you and WeftlineAI.

In the event of conflict, the signed contract terms control over these website Terms for the contracted services.

2. Eligibility and Authority

You must:

• Be at least 18 years old.
• Have legal capacity to enter binding agreements.
• Use the services only for lawful business purposes.

3. Services and Service Changes

WeftlineAI provides contained agentic AI deployment and related professional services, including implementation, integration, and operational support where agreed.

• Service scope, service levels, and deliverables are defined in applicable commercial documents.
• We may improve, modify, or discontinue features as part of normal product operations.
• Any beta or preview capability may be changed or withdrawn at any time.

4. Accounts and Access Control

You are responsible for maintaining the confidentiality of account credentials and for all activity under your accounts.

• Use strong authentication practices and role-based access controls.
• Promptly notify WeftlineAI of unauthorized access or security incidents.
• Ensure user provisioning and deprovisioning are accurate and timely.

5. Acceptable Use

You will not use the services to:

• Violate law, regulation, third-party rights, or contractual obligations.
• Develop or distribute malware, exploit infrastructure, or conduct unauthorized security testing.
• Transmit unlawful, abusive, fraudulent, or deceptive content.
• Attempt to bypass service safeguards, monitoring, or policy controls.
• Use the services in ways that materially degrade platform reliability or availability.

6. Client Data and Contained Environments

WeftlineAI is designed for deployments in customer-controlled infrastructure boundaries where feasible. Ownership and control of client data remain with the customer, subject to contract terms.

• Customers are responsible for selecting authorized integrations, model providers, and retention settings.
• WeftlineAI does not use client deployment data to train foundation models by default.
• Where support access is required, access is limited, logged, and controlled under agreed safeguards.

7. AI Outputs and Human Review

AI systems may generate inaccurate, incomplete, or biased outputs. You are responsible for appropriate human review, validation, and decision-making before operational or legal reliance.

• Do not treat outputs as legal, medical, financial, or regulatory advice without qualified review.
• Implement approval workflows for high-impact or regulated use cases.

8. Fees, Billing, and Taxes

Fees, billing schedules, and payment terms are set in your order documents. Unless otherwise stated, fees are non-refundable and exclusive of taxes, duties, and levies.

You are responsible for all applicable taxes other than taxes based on WeftlineAI net income.

9. Intellectual Property

• WeftlineAI and its licensors retain all rights in the services, software, documentation, and related materials.
• You retain rights in your data, prompts, configurations, and content you provide, subject to rights needed to deliver services.
• No rights are granted except as expressly stated in these Terms or applicable contracts.

10. Confidentiality

Each party may receive confidential information from the other. Receiving parties must protect confidential information using reasonable safeguards and may use it only to perform obligations and exercise rights under the agreement.

11. Security and Shared Responsibility

Security is a shared responsibility. WeftlineAI implements technical and organizational controls for the services it operates, while customers are responsible for their own infrastructure configurations, identity controls, endpoint security, and policy enforcement.

12. Disclaimers

Except as expressly provided in a signed agreement, services are provided on an "as is" and "as available" basis. WeftlineAI disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data.

Except for excluded liabilities under applicable law or contract, each party's aggregate liability arising out of or related to the services is limited to the amounts paid or payable by customer to WeftlineAI for the twelve months preceding the claim.

14. Indemnification

You will defend, indemnify, and hold harmless WeftlineAI from third-party claims arising from your unlawful use of the services, violation of these Terms, or infringement caused by your data or materials, except to the extent caused by WeftlineAI misconduct.

15. Term and Termination

• These Terms remain in effect while you use the services.
• Either party may terminate as permitted by contract or for material breach not cured within applicable notice periods.
• Upon termination, rights to use the services cease and each party may retain data only as required by law or contract.

16. Governing Law and Disputes

Governing law, venue, and dispute resolution procedures are defined in applicable signed commercial documents. If no such document exists, disputes will be handled in the jurisdiction where the WeftlineAI contracting entity is organized, excluding conflict-of-law rules.

17. General Terms

• We may update these Terms from time to time, with updates posted on this page.
• If any provision is unenforceable, remaining provisions remain effective.
• Failure to enforce a provision is not a waiver of rights.
• You may not assign rights under these Terms without consent, except in permitted corporate transactions.

18. Contact

Legal inquiries: [email protected]